Desktop Support Technician II

Desktop Support Technician II

Hiring range: $21.80-$27.25 hourly

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem and assists with computer inventory and deployment. The Desktop Support Tech II may involve the use of remote diagnostic tools, as well as require in[1]person support. The Tech works directly with End-Users and collaborates with other ITS division’s personnel. Initiates corrective action for system problems and performs follow up to ensure proper resolution and sets up and tests computer configurations, operating systems, and system software upgrades. This position analyzes and resolves performance problems involving the operating system and associated hardware and ses scripting language tools to run tests, perform troubleshooting and acts as an escalation point for Desktop Support Tech I advanced or difficult requests. This position performs post-resolution follow-ups with Desktop Support Tech I as required. The Tech II trains Tech I as needed. The Technician II performs complex software and hardware assessments working with vendors and stakeholders; alerts/escalate management of emerging trends in incidents.

Minimum Requirements:

High School Diploma/GED

Comp TIA A+

3 + years progressively responsible experience in Technical Support of Computer Systems

Preferred requirements:

Associate's degree in Business, Bachelor’s in Computer Science, or a related field, and 5+ year’s progressively responsible experience in Technical Support of Computers Systems.

Work Schedule: 10 hours, Days

Job Type: Full-time

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/