Desktop Support Technician II

Summary:

The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience; devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem.

Responsibilities:

Tests, implements, and documents new/existing solutions for hardware/software to improve and standardize the organizations usage of systems related to desktop support hardware. Assists in imaging computers with the windows operating system for incident and service requests from hospital. Assists with clinic setups when needed and make sure hardware such as scanners and imprivata are working at these clinics as intended. Assists in the setup of hardware for users requesting a conference room be setup with computer hardware. Assists in the implementation of support for new processes and software. Maintains and deploys various desktop technologies and solutions; analyzes and makes recommendations for hardware and software standardization. Addresses user tickets regarding hardware, software.

The ideal candidate will have a minimum of the following qualifications in order to be considered for this position:

REQUIRED: 3+ years related experience

REQUIRED: COMP TIA A+

REQUIRED: Associates Degree in Information Technology

Work Schedule: 8-hours, Days, Monday through Friday

Physical Requirements and working conditions for this position will be provided to you upon interview.