Director Support Services
If you strive to provide excellent customer service, find yourself going above and beyond, and are a self-motivated individual, working in Facilities at YRMC may be the place for you. Yuma Regional is in a constant state of growth and improvement - which includes our buildings. The positions in Facilities provide the opportunity to work in a variety of environments and with a team who is proud of the work they do.
The Director Support Services provides leadership and direction to health system support functions to ensure exceptional patient experience, service excellence, quality & safety, and financial sustainability; provides direct management oversight for the following contracted services: Environmental Services/Grounds, Nutrition Services, Patient Transport, Security, as well as the non-contracted services of Safety & Emergency Preparedness ; has primary accountability for human resource management, financial management, and quality management for department and programs within incumbent's responsibility in support of the mission, vision and strategic objectives of YRMC; monitors expenditures and use of resources to ensure effective utilization in achieving YRMC's goals and strategic imperatives . Utilizes innovation and industry best practices to reduce waste and redesign existing processes.
Planning/Vision Provides vision, forward thinking and strategic planning in a proactive manner while being open-minded and creative in establishing a strategic direction; develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department; effectively communicates strategy to obtain commitment by the responsible individuals; leads the strategic planning process for the respective departments; ensures plans and objectives are integrated within the plans of the medical center; works with others in leadership as well as physicians to identify and evaluate programs and emerging technologies.
Fiscal Management Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan; engages staff in efforts to contain costs and improve the efficiency and cost-effectiveness of services; understands the basics of health care financial management; establishes budget targets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan; identifies program or service growth opportunities and methodologies to enhance revenues; manages to a volume adjusted budget.
Customer Service Exhibits unyielding commitment to providing excellent service to patients, physicians, employees and other customers; demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport; communicates with others in an open and friendly manner, while simultaneously building credibility and rapport; exhibits strong interactive skills through a demonstration of respecting others' feelings, ideas and opinions; fosters an open interchange, displays a genuine understanding and acceptance of others; demonstrates perceptivity regarding others' feelings, ideas and opinions; responsible for assuring a respectful work environment; promotes Patient & Family Centered Care; sets the tone in the department by communicating values and attitudes that will significantly shape the culture of the group; models appropriate behaviors and values; sets expectations for respectful behavior with all employees; supports collaboration between patients, families, health care practitioners, and health care leaders in policy and program development, implementation, and evaluation; in facility design; professional education, and delivery of care.
Operational Management / Quality in Everything We Do Exhibits a commitment to operational management and completing tasks through personal initiative, persistence; demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals and objectives; demonstrates use of good judgments and sound decision making (common sense, intuition, data collection, analytical skills, impact evaluation, communications) to systematically address problems, define alternate solutions, negotiate and facilitate implementation of solutions; balances need for consensus and involvement with need for decisiveness and action; provides consistent and open encouragement to trying new and creative approaches, yet willing to make a decision and take a stand; contributes new ideas and new ways of thinking to improve departmental performance and services; identifies need for change and develops/accepts creative approaches and solutions; participates in performance improvement activities, and by challenging processes, eliminates inefficient/ineffective procedures and waste by collaborating with co-workers or across departments to improve processes; implements an effective and on-going program to monitor, evaluate and improve the quality of services delivered; develops processes and procedures which are effective, efficient and aligned with organizational goals and values; coordinates and integrates intra-hospital services; ensures division has qualified staff and needed resources in order to deliver safe quality care and outcomes; establishes performance standards with which to measure effectiveness and efficiency of services.
System Thinking Comprehends how individual actions contribute to the overall good of the institution; understands and is able to communicate how individual and department goals overlap with YRMC's goals; demonstrates commitment for the good of the organization while maintaining congruence with commitment to the department; recognizes and uses information about organizational climate and key individuals to accomplish legitimate organizational goals; maintains awareness of the importance of timing, politics and group processes in managing change; balances department needs with the hospital needs and can reconcile the two without sacrificing the critical needs of either; works collaboratively with a variety of key stakeholders to achieve team, department and YRMC's goals.
Human Resources Management Develops others through setting clear expectations, mentoring and coaching, and holding others accountable for results; Utilizing work force analysis, identifies required competencies needed for effective management of human resources and is able to identify short and long-term staffing needs; conducts oneself in an honest, credible, trustworthy manner consistent with YRMC's values; demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual's own actions; ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department; partners with Human Resources to develop long-term human resource plans, anticipating future needs and developing employees able to meet those challenges; fosters an open working environment for easy access to express ideas and concerns; demonstrates and expects open communications; promotes an environment that is open and collaborative while keeping the team focused on a common goal; builds rapport, encourages teamwork, creates an environment where employees may feel empowered.
Community Leverages the unique system capabilities (hospital and community providers) to increase value for external and internal customers and eliminate barriers to care; participates in community involvement; champions community involvement in the department and throughout the organization; promotes and encourage community involvement throughout the department; incorporates community goals in overall departmental goals; demonstrates involvement in community events and hospital partnerships; maintains appropriate continued education as it relates to the role.
Other duties as assigned.
REQUIRED: Bachelor's Degree; 5+ years related experience; 3+ years supervisory experience
EDUCATION: Bachelors Degree
Work Schedule: 8-hours, Days, Monday through Friday
Physical Requirements and working conditions for this position will be provided to you upon interview.