Job Description



The Patient Financial Services Specialist administers the hospital's patient account receivables involving initial billing and follow-up on third party claims, handling of self-pay accounts, to include financial assistance and collection agency assignment, receipting, posting and preparing daily funds received, to include direct posting to computer system(s), handling customer inquiries regarding patient account receivable. Serves as a mentor and is able to assist in the initial training and ongoing education of staff.


Represents the organization and the department in a professional manner when dealing with internal and external customers; communicates detailed information both verbally and written, in a clear concise, assertive and timely manner; displays ability to influence or persuade others in a positive manner when dealing with a negative issue. Assists patients with questions on their billed account and answers insurance questions; handles inter-departmental issues such as coding, charges issues, etc.; identifies patients with potential financial hardship and qualifies for Financial Assistance (with all appropriate documentation); processes employee payroll deductions; administers electronic billing and/or payment systems; performs follow-up on accounts; ensures all correspondence received from patients, attorneys and/or third party payers are completed and followed up on in a timely manner; displays a broad understanding of third-party payer regulations; displays a broad understating of current ICD -9, CPT, and HCPCS codes, as they relate to billing and/or payment; documents contacts and results by completing notes in the appropriate operating system; becomes cross-trained and performs other duties as required. Projects a mature problem-solving attitude while dealing with interpersonal conflict; uses a systematic approach in solving problems while exhibiting good judgment and realistic understanding of issues; makes commitments and is assertive when challenged by others. Demonstrates excellent customer service skills; takes ownership when solving customer problems; listens and understands customers' needs and concerns before making decisions; works collaboratively with customers to find the best solutions to problems. Contributes to team-building efforts within the department; interacts, communicates, and collaborates with team members to maximize group effectiveness; mentors other team members; addresses issues and concerns directly with coworkers to promote mutual respect within the work unit; contributes individually and/or through teams to the ongoing improvement of work processes Organizes work and accomplishes results; prioritizes individual and departmental workload; handles multiple tasks simultaneously; follows up on assignments and meets deadlines. Other duties as assigned.

Other Information

REQUIRED: 1+ years related experience




Work Schedule: 8-hours, Days, Monday through Friday


Physical Requirements and working conditions for this position will be provided to you upon interview.


Application Instructions

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