Job Description

 The Director of Operations is to plan, execute and finalize projects according to the facility’s strategic plan and to support the broader objectives of reduced cost, higher quality and safety and growth of support services in outpatient areas; acquires resources and collaboration of team members to successfully coordinate assigned projects; participates in institutional planning, policy development, priority setting and management decisions; serves as a liaison between the clinical staff and the recipients of those services; supports continued focus on patient experience and; implements new efforts which support the broader strategic objectives of YRMC and the Operations division; ensure effective, efficient operations and a high performing division; leads and champions process improvement initiatives; facilitates and leads teams to establish and monitor customer/supplier relations; supports strategic planning and deployment; helps develop measurement systems to determine organization improvement; motivates and evaluates staff; manages projects and human resources; analyzes financial situations; determines and evaluates risk; employs knowledge management tools and techniques.


  • Collaborates with Operations Administrative Team and physicians to enhance existing or develop new opportunities for services. Lead team, unit and others through a positive "can-do" attitude and approach to roles and responsibilities.
  • Provides administrative and operational leadership for assigned departments.
  • Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction by promoting consistent positive patient interactions that advance the agenda of unparalleled patient service.
  • Manages fiscal operation of assigned departments using the budget as a guideline for revenue and expense analysis on an ongoing basis to determine potential variances and make adjustments where necessary.
  • Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.
  • Develops new processes or services which includes, when appropriate, business and financial justification.
  • Develops and update department goals consistent with the facility’s strategic business plan, mission and vision.
  • Builds strong relationships with physicians, employees, and peers by practicing and adhering to the "Code of Conduct" philosophy and Mission and Values statement.

Minimum Requirements:   Master’s Degree in Healthcare Administration 

Work Schedule: 8-hours, Days, Monday through Friday


Physical Requirements and working conditions for this position will be provided to you upon interview.


Application Instructions

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