Supervisor Patient Access

 Summary:

The Patient Access Supervisor provides direct supervision to employees engaged in scheduling, registration, insurance verification, verifying practitioners' orders, and admitting outpatients, inpatients, and/or Emergency Room patients. The Patient Access Supervisor ensures documentation is accurate, financial information is verified, and provides information to appropriate areas in a timely manner while providing timely and accurate feedback to patients, families, and other employees.  

Responsibilities:

Demonstrates strong communication skills through effective exchange of information with others including written oral communication, active listening, influencing the behavior of others and building personal rapport; Exhibits strong interactive skills through a demonstration of respecting other's feelings, ideas and opinions, fosters an open interchange, displays a genuine understanding and acceptance of others. 

Resolves Patient, Management and Physician concerns regarding area of responsibility; Documents concerns and resolutions within specified guidelines. 

Develops others through setting clear expectations, mentoring and coaching, and holding others accountable for results; Utilizing work force analysis, identifies required competencies needed for effective management of human resources and is able to identify short and long-term staffing needs; partners with Human Resources to develop long-term human resource plans, anticipating future needs and developing employees able to meet those challenges.

Conducts oneself in an honest, credible, trustworthy manner consistent with YRMC's values; demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual's own actions; ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department. 

Fosters an open working environment for easy access to express ideas and concerns; demonstrates and expects open communications; promotes an environment that is open and collaborative while keeping the team focused on a common goal; builds rapport, encourages teamwork, creates an environment where employees may feel empowered. 

Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan; engages staff in efforts to contain costs and improve the efficiency and cost effectiveness of services; understands the basics of health care financial management; establishes budget targets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan; identifies program or service growth opportunities and methodologies to enhance revenues; manages to a volume adjusted budget. 

Uses appropriate technology to facilitate the collection and analysis of performance data; Provides Director with regular updates of key performance indicators and productivity/utilization of staff; Collaborates with Information Technology for future enhancements and/or system upgrades while balancing needs of the area. 

Other duties as assigned.  

Requirements:

3+ Years of relative experience 

Work Schedule: 8-hours, Days, Monday through Friday

Physical Requirements and working conditions for this position will be provided to you upon interview.